Many of our rooms share the same view either of the swimming pool or courtyard views or street views but we also have some Suites such as the Junior Suite with external Jacuzzi, that you had requested to be upgraded, that enjoys a complete privacy. Please note that we do not have a Honeymoon Suite. Therefore, it is somehow strange that you comment for all the room types as you experienced just one of them. Each of them is different in size and decoration but all keep the same charm and quality of their composing elements showcasing a unique style and character. Regarding your comment that the rooms are basic, we would like to inform you that our property offers 16 rooms with 10 different room types ranging from budget rooms to luxurious suites. Our street is not a central road and there is no significant traffic but we are sure that you can understand that there will be a view of cars and people walking on the street. Regarding the view of the Superior Double room that you had booked, we believe that you already knew that this room type is at street level (as you had previously made your search through our website which provides enough photographic material from the interior and exterior). It is true, that this year, during peak season, we experienced some issues with the smooth garbage collection and we have already requested from the municipality to provide solutions on this, but this is certainly not a daily issue. We are also surprised as at your check-out time you claimed that you had agreed with our front office staff to make a complimentary late check-out from the room although this was not requested to any member of our team. We understand that you are probably accustomed to receive free upgrades and perhaps this is the reason that from that moment, your attitude towards our staff and our property became unpleasant. We informed you that unfortunately, and although we would happily make a change, we were fully booked and there was no other room available so as to accommodate your request. You also specifically asked for the Junior Suite with external Jacuzzi. Upon arrival at our property, you re-stated that you are a travel blogger and requested to change rooms because the balcony did not meet your expectations. You then informed us that you are a travel writer and asked for media rates or a room upgrade in order to a write a review for that, which we offered to you. You emailed us inquiring about our Budget Twin/Double room which was available at the requested period. We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience however please allow us to express our point of view on this unpleasant situation, since we believe that this would help to shed light on the facts and hopefully clear up any misinterpretations. Guest feedback is always welcomed and appreciated.
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